Ownership

The key tenet of Performance at CRS is Ownership.

Ownership is the quality of owning the entirety of an intended outcome — but not necessarily each task required along the way. Said differently, Ownership is having total command over an intended outcome, from beginning to end, demonstrated by the ability to answer a variety of questions and lead teams through a Burndown List. (A Burndown List is a complete ledger of all required tasks to reach an intention.)

Lack of ownership is as clear as masterful ownership. Consider what it’s like working with someone you can collaborate with on a desired outcome and then completely trust to lead that work end to end. Compare this to someone who speaks in generalities, or spends energy qualifying their work instead of engaging with it.

An important note on task vs. outcome ownership: high performance is critically tied to the ability to leverage available company resources and lead your peers to the completion of your owned outcome. If you are doing a Burndown List alone, you are likely doing it wrong!

It’s a type of context that says “I’m it!” — there is no one but me to get it over the finish line.

Not as a truth or as a reality, but as a context. Not as something that has you hero your way through it, but as a context that gives you a new opening for action.