Performance Culture

Field Guide · II

The Distinctions

The key distinctions that make up CRS’s Performance Culture — master them for reliable access to extraordinary performance.

In this network, people agree on a set of distinctions and speak the same language — a so-called Jargon — the mastery of which gives access to a fundamentally new Way of Being.

Here are the key distinctions that make up Performance Culture. Master them for reliable access to extraordinary performance.

You will hear about them often in your conversations with your peers. Keep an eye out for them, and see if you can Discover For Yourself how they allow you to unlock productivity at a different level.

The key distinctions for performance Tap any distinction to read it in full
00 Reliable Access to the Extraordinary There are two worlds we operate in — the ordinary and the extraordinary. High performance is reliable access to the second. 01 Trying it On A simple, no-cost, non-committal way to engage an idea — try it on like a jacket before deciding it won’t fit. 02 Ownership Total command over an intended outcome from beginning to end — not doing every task yourself, but leading it to completion. 03 Complete Work A task completed as it was intended, from beginning to end — until one customer is successfully using it. 04 Demonstrated By Tether ambiguous intentions to the ground of reality. True success is measurable. 05 By When A communication without a By When is just chatter. A clear By When opens the door to a different level of performance. 06 Working in the Open Make your work visible early and often. Visibility changes the surface area of your work — and is a performance multiplier. 07 Qualification is the Enemy of Performance Qualification makes another statement less absolute — a way to dodge the possibility space. Interrupt the pattern. 08 Landed Communication Sending a message is not communication. It only counts once it lands — heard and acknowledged as intended. 09 Breakdowns are Opportunities for Breakthroughs Deal with breakdowns quickly, and see them as impersonal. All accomplishment is a series of resolved breakdowns. 10 Enrollment Nothing happens without alignment; nothing expands without enrollment. Disagree yet commit.